Customer Service Quality
Elevate your customer service quality and cultivate loyal customers who are advocates for your brand.
Discover the seven essential arts that form the foundation of sales excellence. Elevate your sales game and unlock the path to remarkable success.
As an entrepreneur, or even an employee to an organization, you must be able to sell to customers, prospects, suppliers, investors and to your own team. Most new businesses fail within the first 3 years of operating and the main reason most people never become rich is because of the inability to sell. It is not enough to have great product, services and ideas; you must be able to SELL them. Those who make the most money in the world are the people who know how to sell and believe that selling is part of their life. Because SALES equals to INCOME. The More Sales You Make the More Money You Make.
2 Days
• Breakthrough the mind barrier in selling
• Learn effective communication
• Learn to influence, persuade
• How to Sell Effectively
• Understand the importance of language in selling
• Improve marketing and sales skill
1. Introduction & Welcome
2. Pre-Program Benchmarking
3. Day 1 Outline
• Psychology of Selling
• Understanding SELLING
• Identifying Reasons to SELL
• Essence of Selling
• Listen to SELL – Understanding your Clients
• How to turn any “No” into a “Yes”
1. Day 2 Outline
• Top 10 Reasons Customers Don't Buy From You and How to Overcome It
• How to Ask Powerful Questions
• How to Handle Objections
• Master the Art of Verbal Packaging
• 13 Ways to Make Prospect Confident Enough To Buy
2. Overall Summary, Wrap-up and Action Items
3. Post Program Evaluation
Elevate your customer service quality and cultivate loyal customers who are advocates for your brand.
Elevate your sales closing skills and become a master closer, achieving remarkable results in your sales endeavors.
Create compelling marketing strategies, choose the right channels, and develop actionable plans to achieve your objectives.
Elevate your sales negotiation prowess and sharpen your abilities to achieve mutually beneficial outcomes.
Elevate time management skills of your team and empower them to achieve peak efficiency.
Master the art of persuasive copywriting that captivates and compels. Learn how to craft compelling messages, evoke emotions, and drive action.
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