Nurturing Sales Through Customer Service
Learn how nurturing customer relationships leads to increased loyalty and repeat business.
Explore data-driven strategies, market research techniques, and cutting-edge tools to make informed marketing decisions.
This course focuses on development, implementation, and control of marketing strategies and analytical skills needed to attain and sustain an organisation's competitive advantage. Techniques that assist in developing and evaluating the effectiveness of marketing strategies are introduced and contemporary issues in marketing practice are discussed. Instructional methods include the use of case studies and the development of a strategic marketing plan. You will be making significant strategic decisions at the overall company-wide level. You will also be building an appreciation for how marketing integrates and fits within the wider context of business. You will experience uncertainty, and you will experience ambiguity. You will also quickly begin to realise that a company’s strategy must evolve over time.
2 Days
• Understanding of the actual marketing strategy process, from the strategic approach to the tactical execution
• The marketing techniques and tools required to achieve strategic marketing objectives
• The ability to prepare marketing planning, to analyze markets and data, and to understand customer needs
• Strategic Leaders and Executive Teams
• Professionals Seeking to Enhance Strategic Marketing Skills
1. Introduction & Welcome
2. Pre-Program Benchmarking
3. The Marketing Concept
• Marketing Scope and functions
• Competitive pressures changing the world
• Definition of strategic planning
• Organizing the general planning framework
4. Strategic Marketing Process
• The Benefits of Planning
• Reasons to Develop A Marketing Plan
• Planning Process
• Setting Objective and Goals
• Linking The Marketing Process with Vision, Mission and Objectives Of Company
1. Data And Marketing Analytics
• Data vs Analytics
• Pros and Cons of Leveraging Data
• Understanding Analytics
• To Which Customers Should Products Be Promoted?
2. Targeting & Positioning
• Understanding positioning statement
• Compare and contrast to identify your own uniqueness
• Determine current position
• Competitor positioning analysis
• Strategically Targeting Market Segments
• Strategically Positioning Brands for Targeted Market Segments
3. Overall Summary, Wrap-Up and Action Items
Learn how nurturing customer relationships leads to increased loyalty and repeat business.
Elevate time management skills of your team and empower them to achieve peak efficiency.
Master the art of persuasive copywriting that captivates and compels. Learn how to craft compelling messages, evoke emotions, and drive action.
Provide you with the knowledge you need to create a comprehensive and effective marketing plan to improve your current marketing strategies and grow your business.
Elevate your sales negotiation prowess and sharpen your abilities to achieve mutually beneficial outcomes.
Elevate your sales closing skills and become a master closer, achieving remarkable results in your sales endeavors.
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