Close the gap in workplace communication and supercharge your organization's performance.
Effective communication is vital to the success of every relationship. It isn’t just about listening to others. It’s also about knowing when to be assertive and persuasive at opportune times. Better business decisions and healthier friendships are the result of communicating in a clear and concise way. When you communicate clearly, you win over detractors, become a better leader, and better understand those around you.
2 Days
1. Enhance Active Listening: Train participants to listen attentively and interpret messages accurately, improving overall communication efficacy.
2. Develop Assertive Communication: Equip attendees with skills to express themselves confidently and assertively, ensuring their ideas and concerns are respected and considered.
3. Master Persuasive Techniques: Teach methods to effectively persuade and influence others, enhancing participants' impact in negotiations and daily interactions.
The program is based on experiential learning, which include games, exercises, role-plays, and practicing a short presentation followed by feedback from facilitator and peers.
Each participant will learn differently based on their own experiences. With such learning, It will not only bring a powerful impact to the participant and also to motivate the participant getting a stronger desire in achieving greater high.
All employees from junior positions up to managerial positions.
1. Introduction of Effective Communication
• The characteristics of an effective communicator
• Importance of communication in current world
• Basic of communication
2. Creating Win-Win communication
• The communication process
• Elements of communication
• Predicates
• Rapport building – Mirroring & Matching
• V.A.K
• Representational system
• Signal you send to others
• Body language
• Do and don’t in non-verbal communication
3. Active Listening Skill
• Understanding active listening
• The impact of listening on communication
• Common barrier to effective listening
1. Meta Model
• Use question for probing and discovery
• Use question for objection handling
• Use question for coaching conversation for self and others
2. Hierarchy of Ideas
• Chunk Up | Chunk Down | Lateral Chunk
• Assertive Communication
• Introduction to assertiveness
• The art of assertive communication
• Cross-cultural communication
3. Wrap Up
Elevate your sales negotiation prowess and sharpen your abilities to achieve mutually beneficial outcomes.
Create compelling marketing strategies, choose the right channels, and develop actionable plans to achieve your objectives.
Learn how nurturing customer relationships leads to increased loyalty and repeat business.
Explore data-driven strategies, market research techniques, and cutting-edge tools to make informed marketing decisions.
Elevate your customer service quality and cultivate loyal customers who are advocates for your brand.
Elevate your sales closing skills and become a master closer, achieving remarkable results in your sales endeavors.
English 
Malay