Customer Service Quality
Elevate your customer service quality and cultivate loyal customers who are advocates for your brand.
Elevate time management skills of your team and empower them to achieve peak efficiency.
The two-day Effective Time Management Workshop aims to elevate productivity and punctuality among staff by teaching essential skills such as task prioritization, deadline adherence, and wise time management. Through classroom training combined with engaging activities like case studies, group discussions, games, and quizzes, participants from any department and at executive levels or below will learn to handle tasks effectively, tackle procrastination, and manage ad hoc responsibilities efficiently.
2 Days
At the end of the programme, learners will be able to :
• Prioritize the tasks been given accordingly
• Able to differentiate & work accordingly to the urgencies & impotencies of each task
• Able to manage time wisely
• Able to deliver task accordingly to dateline been given
• Able to overcome procrastination
• Able to Handle Ad Hoc Tasks
• Executive Level & Below
• Any department of the company
9.00am- 9.30am
Objective of the training
• Manage the expectation of participants & let participants understand the objective of the training
9.30am -10.00am
Mission & Vision of Company
• Employees will understand the vision & mission of the company & move towards one direction together with the company
10.00am- 10.30am
Mission, responsible, role & KPI of each employee
• Employees will understand own role & KPI to take responsibilities & ownership of individual’s role
10.30am-11.00am
Morning Tea Break
11.00am -12.00pm
What is Time Management?
• Employees will be able to understand what time is.
• Employees will understand what time management is.
12.00pm -1.00pm
Why is Time Management Important?
• Employee will be able to understand what is punctuality.
• Employee will able to understand punctuality is important
1.00pm -2.00pm
Lunch Break
2.00pm -3.30pm
Why is Time Management Important? (Continue)
• The benefits that can be gained when able to manage time wisely
• The circumstances & side effects of not able to manage time wisely & not able to meet dateline
3.30pm - 4.00pm
Afternoon Tea Break
4.00pm - 4.50pm
Group Discussion - Scenario Case Study
• Scenario of not able to manage time wisely
• Scenario of not punctual
• Scenario of not able to meet dateline
4.50pm - 5.30pm
Group Presentation
5.30pm - 5.40pm
Q &A Section
5.40pm - 6.00pm
Recap
9.00am- 9.30am
Quiz Game on Day 1 Learning
• To refresh employees’ mind & ensure they able to understand the day 1 training syllabus
9.30am -10.00am
How to Manage Time Wisely?
• Employees will understand theory of time management Matrix (by Stephen Covey)
10.00am-10.30am
How to Manage Time Wisely?
• Employees will well verse on how to apply time Management Matrix method (by Stephen Covey) in their daily basis
10.30am-11.00am
Morning Tea Break
11.00am -11.30am
Group Discussion : How to Manage Time Wisely?
• Manage Daily Routine Tasks & Ad Hoc Tasks Accordingly, to 4 Different Quadrants of Time Management Matrix (by Stephen Covey)
11.30am -12.00pm
Group Presentation
• Employees will able to work in a team & contribute their ideals together & present together
12.00pm -1.00pm
How to Manage Time Wisely?
• Employees able to identify what is procrastinate habits
• Employees able to overcome procrastination habits by applying Time Management Matrix method (by Stephen Covey)
1.00pm -2.00pm
Lunch Break
2.00pm -3.00pm
Be Honest Section
• Employees will identify & list down individual’s procrastinate habits & confess it with method to overcome them in front of the class
3.00pm -3.30pm
Group Scenarios & Case Studies Section
• Employees will well verse on distinguish important & urgent, not important but urgent tasks accordingly & able to prioritise which one comes first
3.30pm -4.00pm
Afternoon Tea Break
4.00pm - 4.30pm
Group Presentation
• Employees will able to work in a team & contribute their ideals together & present together
4.30pm - 5.00pm
Group Scenarios & Case Studies Section
• Employees will well verse on distinguish urgent but not important , not urgent & not important tasks accordingly & able to prioritise which one comes first
5.00pm - 5.20pm
Group Presentation
5.20pm - 5.30pm
Recap
5.30pm - 6.00pm
Speech by top management / HOD Expectations
• Speech by top management / HOD Expectations of organisation (company) towards you (Employees) in terms of meeting dateline, punctuality & time management
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