Learn how nurturing customer relationships leads to increased loyalty and repeat business.
Happy and engaged customers are critical to current and future business. Not only do customers pay you, but they also determine future sales through word-of-mouth and their feedback, which helps you to improve your product or service. Customers provide so much untapped value, which is why nurturing your relationship with them is critical.
2 Days
In this program the participants will be able to:
• Learn proper conversation etiquette both offline and online.
• Generating leads online and offline.
• Learn the art of customer engagement, get more sales and turn them into your ambassador.
• Sales Teams and Customer Service Representatives
• Account Managers and Client Relations Officers
• Business Owners and Managers Focused on Customer Retention
• Anyone Interested in Enhancing Sales through Improved Customer Service
1. Introduction & Welcome
2. Pre-Program Benchmarking
3. Sales Etiquette
• Understanding Personal Image
• Manners in the Marketplace
4. Conversational Skills
• Mastering Telephone Skills
• Face to Face Interaction Formula
• Active Listening
5. Email Marketing
• How to write personal emails
• How to have personal engagement online
1. Pre-Selling
• How to Generate Leads
• Art of Securing Appointments
• Understanding customer requirements and coming up with proposals that suit them
• How to Handle Objections
• Turn a No into a Yes or No into Giving Referrals
• Master the Craft of Sales Closing
2. After Sales Service
• Cross Examine Customers
• How to get Testimonies Effectively
• Managing Customer Complains
• How to Turn a Customer into an Ambassador
3. Overall Summary, Wrap-up and Action Items
4. Post Program Evaluation
Explore the dynamic intersection of digital marketing, artificial intelligence, and media to harness cutting-edge techniques for marketing success.
Elevate your customer service quality and cultivate loyal customers who are advocates for your brand.
Empower your leadership potential, and master effective communication, team motivation, conflict resolution.
Elevate time management skills of your team and empower them to achieve peak efficiency.
Empower yourself to deliver presentations that inspire action and drive your success to new heights.
Close the gap in workplace communication and supercharge your organization’s performance.
English 
Malay